Optimizing Your Apricot

This webinar provided a comprehensive overview of optimizing the use of Apricot, Bonterra's case management software platform. The presenter emphasized the importance of aligning data collection and reporting with clearly defined organizational outcomes, which serve as the foundation for demonstrating impact, informing program decisions, and driving continuous improvement. The session then delved into the principles of effective change management, highlighting strategies such as transparent communication, building a diverse stakeholder team, and planning for user resistance through training and support.

Lastly, this webinar also turned to the concept of system governance, introducing the RACI matrix as a tool for delineating responsibilities and establishing timelines for ongoing software maintenance tasks. Throughout the webinar, the presenter underscored the interconnectedness of these three core elements - outcomes, change management, and governance - in enabling organizations to leverage Apricot to its full potential and maximize the value of the system. Numerous resources were highlighted, including the Bonterra Help Center, Academy, and customer support channels, to empower attendees to continue their Apricot optimization journey.

Optimizing Your Apricot Presentation Slides