This webinar gave a full overview of how to get the most from Apricot, Bonterra's case management software. The presenter stressed aligning data and reporting with clear organizational goals. These goals are the foundation for showing impact, making program decisions, and driving improvement.
The session also covered effective change management strategies. This includes transparent communication, building a diverse team, and planning for user resistance through training and support.
Lastly, the webinar looked at system governance. It introduced the RACI matrix as a tool. This helps define responsibilities and timelines for ongoing software maintenance tasks.
Throughout, the presenter highlighted how these 3 core elements - outcomes, change management, and governance - work together. This enables organizations to fully leverage Apricot and maximize its value. The webinar also pointed to many resources, like the Bonterra Help Center, Academy, and customer support. These empower attendees to continue their Apricot optimization journey.
Apricot · 15 Mins · For: Admins
Optimizing Your Apricot
Session Description: Learn new strategies for maintaining a healthy Apricot long term, including the importance of outcomes and developing change management and governance frameworks.
Share this page
