This webinar provides an overview of the CyberGrants contact center, which is designed to support end users, including employees/donors and organizations, accessing the platform's employee engagement and grants management programs. The contact center team, led by a senior client services manager, is available during regular business hours to address a variety of inquiries from CyberGrants users.
This webinar explains the process for routing support requests, with inquiries related to grants programs and employee engagement programs being directed to specialized agents. Common support topics include assistance with logging in, navigating the website, understanding process flows, and seeking status updates on transactions. The presentation emphasizes the importance of self-service resources, such as FAQs, to help deflect support tickets and improve the end-user experience. Clients are encouraged to leverage the CyberGrants Help Center and training resources to stay informed and address any questions or issues that may arise during the use of the platform.
Contact Center Support for End Users Presentation Slides
