This webinar provides a detailed overview of the support areas feature within the CyberGrants platform, a strategic philanthropy tool from Bonterra. The support areas allow administrators to create a comprehensive library of FAQ articles, catering to both donors and nonprofit organizations accessing the system. These support areas are designed to empower end users by offering self-service resources to address common inquiries related to program rules, navigation, and internal policies.
This webinar explains the process for configuring the support areas, including adding, editing, and reordering the FAQ articles. Administrators are shown how to access the support areas section within the CyberGrants administrative interface, with the ability to publish changes from the sandbox environment to the production environment. The presentation also covers the end-user experience, highlighting the two methods by which users can access the support areas - through a dedicated FAQs link or the "Need Support" button. By leveraging the support areas feature, administrators can enhance the user experience and reduce the administrative burden of addressing repetitive inquiries.
How to Configure Support Areas for Admins Presentation Slides
