Background
First 5 Riverside County is a multi-service child advocacy organization that invests in programs and partnerships that promote, support, and enhance the safety, health, and early development of young children, families, and communities in Riverside County, California.
Challenges
The agency needed a new way to effectively navigate case management and referral workloads for new family resource programming.
Their previous data management system required staff to manually enter information, which led to data entry errors and reporting challenges. It would often take staff multiple business days to review data and reports, slowing productivity. Additionally, their previous data system could not produce integrated views of a family across multiple services, limiting staff’s abilities to optimally assess client information.
Outcomes
- Increased efficiency allowing staff to spend less time on manual processes and more time serving families
- Enhanced data management, analytics, and reporting, fostering a data-driven culture
- Improved collaboration across service providers for the benefit of children and families
As First 5 Riverside County worked to enhance and expand their programming, investing significantly in Family Resource Centers, home visiting, health and early learning programming, they needed a case management solution to support their vision. With Bonterra Impact Management, the team can store data in a centralized database, easily manage client information, quickly and accurately pull reports, refer families to other services, and more. These increased data efficiencies, improved workflows, and cross-system integrations have empowered them to better serve their community.
According to Jennifer Gomez, program coordinator at First 5 Riverside County, “The transition to Bonterra Impact Management has been great. Impact Management has simplified and streamlined the ability to refer families and see who is using which services. This is giving us a cleaner platform with greater ability to see any false positives or errors, and we are seeing higher quality in our reporting.”
