Driving ROI: Case management for the public sector

Public sector organizations increasingly need to manage and understand their client and impact data, with 93% of public agencies believing data plays a key role in achieving their citizen mandate. Hobson & Company and Bonterra Program Management (formerly Social Solutions) conducted independent research to find that their solutions address specific client challenges to deliver a quick and compelling ROI. This research study and paper aims to highlight examples of validated use cases where the impact of Bonterra Program Management case management solutions is not only strategic, but also measurable based on key metrics confirmed by current users.