Impact Management Support offerings

Training

Learn how to maximize your platform ROI and drive better program outcomes with comprehensive training offerings.

• On-demand training, including a comprehensive Help Center, self-paced digital learning paths, 15+ unique webinar trainings, and three group training courses every month.
• Personalized training, with one four-hour training session each month tailored to your unique configuration and processes and custom digital learning paths curated to your team’s needs (Premier only).

Dedicated subject matter expert

Partner with a dedicated, hands-on technical consultant on your most complex projects or tedious tasks. 

Your dedicated subject matter expert can help with things like:

• Assessing of data import needs and consulting on best practices. 
• Refining and optimizing workflows and ensuring they align with your specific needs.
• Creating forms and reports to leverage the product’s features for effective data management and analysis. 
• Using report data to understand and improve program effectiveness.

Program management

Benefit from proven, strategic guidance through a proactive partnership with our program experts (Premier only).

Your dedicated program manager will enable you to:

• Ensure project deliverables align with your organization’s goals and are delivered on time.
• Build a comprehensive scope of work to identify and prioritize needs, ensuring completion of projects.
• Develop client-tailored organizational tools to track progress and minimize risk across all programs.
• Manage end-to-end execution of special projects such as:
  • Editing of a touchpoint or report that would impact multiple programs.
  • Scaling programs by adding a new program or site.

Program reporting

Unlock data-driven insights and reports without time- and resource-intensive manual efforts (Premier only).

If you need complex, customized reports that pull data from many sources, our program reporting services will help you:

• Get reporting assistance from your SME with native or Apricot Results Reporting.
• Gather data from many different sources into unified reports that provide a complete view of your organization's impact.   
• Customize reports to meet the needs of program directors, boards, and funders. 
• Save time and effort by automating report distribution across complex data sets and multiple programs.
• Gain deeper insights by tracking program progress across multiple metrics and organization goals.

Priority support and escalation pathways

Ensure that your team stays unblocked and focused on your mission with prioritized support across our support ecosystem.

• Skip the line with priority support for any ticket submitted on any channel.
• Enjoy response time SLAs to ensure business continuity.
• Get additional hours of support capacity per quarter outside of regular business hours.