Corporate social responsibility support

Unlock your platform’s potential

Scale your platform and your programs with a proven combination of coaching, consulting, and pre-built extensions.

Choose the right support package for your business

Every organization is different. That’s why we have three tiers of offerings to support your corporate social responsibility journey.

Build stronger programs to amplify nonprofit partnerships, deepen employee engagement, and deliver the most strategic funding.

Spend more time driving strategy and impact and less time on administrative work.

Improve the resiliency of your software so it can scale with you as you grow.

Skip the line and save your team time with prioritized support to help you reach your giving goals faster and easier than ever before.

*Enhanced and Premier Support are available to specific solutions only.

Pricing strcuture

Standard – included
Enhanced – $
Premier – $$

Pricing strcuture is included in Standard

Pricing strcuture is included in Enhanced

Pricing strcuture is included in Premier

Standard – included
Enhanced – $
Premier – $$

Strategic program coaching

Enhanced – One project per year
Premier – Annual planning + two projects per year

Strategic program coaching is not included in Standard

Strategic program coaching is included in Enhanced

Strategic program coaching is included in Premier

Enhanced – One project per year
Premier – Annual planning + two projects per year

Dedicated technical consultant

Enhanced – included
Premier – included

Dedicated technical consultant is not included in Standard

Dedicated technical consultant is included in Enhanced

Dedicated technical consultant is included in Premier

Enhanced – included
Premier – included

Proactive extension design and maintenance

Enhanced – Up to five extensions and/or solution credits
Premier – Up to 15 extensions and/or solution credits

Proactive extension design and maintenance is not included in Standard

Proactive extension design and maintenance is included in Enhanced

Proactive extension design and maintenance is included in Premier

Enhanced – Up to five extensions and/or solution credits
Premier – Up to 15 extensions and/or solution credits

Admin email support priority

Premier – Top of queue

Admin email support priority is not included in Standard

Admin email support priority is not included in Enhanced

Admin email support priority is included in Premier

Premier – Top of queue

Admin case SLA

Standard – 24 hours
Enhanced – 6 hours
Premier – 4 hours

Admin case SLA is included in Standard

Admin case SLA is included in Enhanced

Admin case SLA is included in Premier

Standard – 24 hours
Enhanced – 6 hours
Premier – 4 hours

Off-business hour coverage

Enhanced – Four hours per quarter
Premier – Eight hours per quarter

Off-business hour coverage is not included in Standard

Off-business hour coverage is included in Enhanced

Off-business hour coverage is included in Premier

Enhanced – Four hours per quarter
Premier – Eight hours per quarter

Employee and nonprofit phone support

Standard – 100 calls per year
Enhanced – 500 calls per year
Premier – unlimited calls

Employee and nonprofit phone support is included in Standard

Employee and nonprofit phone support is included in Enhanced

Employee and nonprofit phone support is included in Premier

Standard – 100 calls per year
Enhanced – 500 calls per year
Premier – unlimited calls

Employee and nonprofit email support

Standard – unlimited
Enhanced – unlimited
Premier – unlimited

Employee and nonprofit email support is included in Standard

Employee and nonprofit email support is included in Enhanced

Employee and nonprofit email support is included in Premier

Standard – unlimited
Enhanced – unlimited
Premier – unlimited

Strategic program coaching

Design and launch the most strategic and impactful programs for your business with help from our expert coaches. Enhanced and Premier customers benefit from annual strategic planning, complete with goals and KPIs, as well as planning and implementing projects and running regular impact summits.

Dedicated technical consultant

Partner with a dedicated, hands-on technical consultant to get the most value from your software investment. Services may include configuring tools, providing training, analyzing data, hosting webinars, and identifying opportunities for optimization.

Extension design and maintenance

Work with your technical consultant and our technical services team to proactively prioritize design and implement innovation software extensions. Maintain your software with activities like adding core integrations, developing custom portlets, building donor and volunteer leaderboards, enhancing matching gift logic, applying single sign-on capabilities and more.

Priority support

Save time and headaches with prioritized support that ensures that your team can reach its giving goals more quickly and easily than ever. Every Support package includes unlimited employee email support and response time SLAs to ensure business continuity. Enhanced and Premier packages include faster case response times, off business hour coverage, and additional phone support, while Premier customers go to the top of the queue for any ticket on any channel.