Fundraising and Engagement support

Increase fundraising outcomes by up to 3X

Invest in your success with support offerings that let you achieve more with less.

Choose the right support package for your nonprofit

Every nonprofit is different. That’s why we have three tiers of offerings to support and scale your organization as it grows and evolves.

Achieve more…

Increase your fundraising outcomes by 3X with your fundraising and engagement technology.
Optimize essential infrastructure while letting your team focus on your mission and supporters.

… with less

Streamline staff time spent on repetitive data hygiene and platform management activities.
Give your team a stronger foundation for running programs that raise money, grow your community, and deliver on your mission.

*Enhanced and Premier Support are available to specific solutions only.

Pricing structure

Standard – included
Enhanced – $
Premier – $$

Pricing structure is included in Standard

Pricing structure is included in Enhanced

Pricing structure is included in Premier

Standard – included
Enhanced – $
Premier – $$

Strategic coaching

Premier – Business reviews and one project/year

Strategic coaching is not included in Standard

Strategic coaching is not included in Enhanced

Strategic coaching is included in Premier

Premier – Business reviews and one project/year

Dedicated technical consultant

Enhanced – included
Premier – included

Dedicated technical consultant is not included in Standard

Dedicated technical consultant is included in Enhanced

Dedicated technical consultant is included in Premier

Enhanced – included
Premier – included

Best practices consulting calls

Enhanced – monthly
Premier – as needed

Best practices consulting calls is not included in Standard

Best practices consulting calls is included in Enhanced

Best practices consulting calls is included in Premier

Enhanced – monthly
Premier – as needed

Data and design services

Enhanced – one annually
Premier – three annually

Data and design services is not included in Standard

Data and design services is included in Enhanced

Data and design services is included in Premier

Enhanced – one annually
Premier – three annually

Dedicated project management

Premier – Included

Dedicated project management is not included in Standard

Dedicated project management is not included in Enhanced

Dedicated project management is included in Premier

Premier – Included

Training

Standard – on demand
Enhanced – on demand
Premier – personalized

Training is included in Standard

Training is included in Enhanced

Training is included in Premier

Standard – on demand
Enhanced – on demand
Premier – personalized

Admin email support priority

Premier – Top of queue

Admin email support priority is not included in Standard

Admin email support priority is not included in Enhanced

Admin email support priority is included in Premier

Premier – Top of queue

Case response time (business hours)

Enhanced – six hours
Premier – four hours

Case response time (business hours) is not included in Standard

Case response time (business hours) is included in Enhanced

Case response time (business hours) is included in Premier

Enhanced – six hours
Premier – four hours

Off-business hour coverage

Premier – Eight hours/quarter

Off-business hour coverage is not included in Standard

Off-business hour coverage is not included in Enhanced

Off-business hour coverage is included in Premier

Premier – Eight hours/quarter

Live chat support

Premier – Top of queue

Live chat support is not included in Standard

Live chat support is not included in Enhanced

Live chat support is included in Premier

Premier – Top of queue

Personalized training

Drive better fundraising outcomes and get the most ROI from your platform with comprehensive training options including on-demand monthly courses, access to our complete library of best practices, and dedicated hours each month with project experts. Premier customers have access to bespoke learning content and pathways.

Dedicated technical consultant

Partner with a dedicated, hands-on technical consultant to coordinate and execute service delivery and maximize your investment in the platform. Services include regular consulting calls, high-value data and design services, and a dedicated project management resource (Premier only.)

Strategic coaching

Get strategic guidance from fundraising and engagement experts. Premier Support customers can choose one project each year, such as fundraising campaign planning, event and auction planning, acknowledgement review and refresh, or donor segmentation strategy. They can also benefit from regular impact summits.

Priority support

Save time and headaches with prioritized support that helps you reach your fundraising goals more quickly and easily than ever before. With the Premier package, you can skip the line with same-day email support, receive proactive follow-ups, get support coverage outside of business hours, and more.